Shipping & Returns
We want you to love your purchase. Here's everything you need to know.
🚚 Free shipping on every order — no minimum
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Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | FREE |
| Express Shipping | 1-2 business days | FREE |
| Same-Day (Bangkok) | Same day if ordered before 12:00 | FREE |
Processing Time
Orders placed before 14:00 (Mon-Fri) are processed the same day. Weekend orders are processed the following business day. You will receive a tracking number via email once your order ships.
Gift Wrapping
All orders come beautifully packaged. For a special touch, add a gift message during checkout at no extra cost. Premium gift boxes are available for selected products.
Returns & Exchanges
- Returns accepted within 7 days of delivery
- Products must be unused, unopened, and in original packaging
- Refunds are processed within 5-7 business days
- Contact mkt@moosepine.com or LINE @themoose to initiate a return